Great interview of Drew Houston in the April 2012 Edition of Technology Review. And great definition of excellence and why excellence matters in consumer products:
"Excellence is the sum of 100 or 1,000 of these little details. We care deeply about making something that's excellent from an engineering standpoint"
[…]
"It's easy to make a solution that works 80 or 90 percent of the time, or even 99 percent of the time. But sooner or later, if the day comes where you're about to present before an audience and the PowerPoint is not there, you'll stop using the service—and you'll tell all your friends what a terrible experience you've had"
